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Why Order Online ?
- Order anytime; 24 hours a day, 7 days per week!
- Choose the most competitive shipping price
- Web Only Specials - Specials found only on the web
- Research additional products, while placing your order
- Online product and ingredient information
- Be the first to learn about new treatments, products and promotions
- Participate in online contests and surveys; your opinion counts!
- Give us feedback regarding products and treatments
- Give us suggestions about new products and treatments
- Your tracking information will be sent to you when your order is shipped
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What is your privacy policy ?
Your
Privacy and Security are important to us
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Whatever happened to product XXX ?
Some names and numbers have changed over time. Visit product changes for details.
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Has my order been shipped?
When your order is shipped, you will receive an e-mail confirmation that provides status information.
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How do I track my order?
Refer back to the tracking status email.
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When will my backorder arrive?
Backorders are shipped as soon as the product is available in the warehouse.
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My order never arrived?
Check the tracking status. If the order was returned to the Distribution Center, please contact the shipper
regarding re-shipping of the order. Note:
Shipments do not take place on weekends, January 1, Memorial Day, Fourth of July, Labor Day, Thanksgiving
Day and the day after, Christmas or the last week of the year.
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How do I cancel my
order/item?
Orders need to be cancelled before the order is shipped, other wise customers must return the shipment
to the Distribution Center at their own expense.
When we receive the shipment back at the Distribution Center we will credit your account for all products returned
in good condition. You can cancel your order for a backordered item until the day the item ships.
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How do I handle items missing from my shipment?
Fill out the on-line form within 24 hours after receiving shipment..
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How do I return my product?
Please review Return policy
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How much is shipping?
Free for continental Ground shipments over a
thousand dollars or orders that include at least one
treatment. Collect On Delivery
(COD) orders incur a mandatory $15 surcharge unless
over a thousand dollars. Otherwise, choose the most
competitive price (USPS, UPS, FedEx) at checkout.
Please note our warehouses do not ship on
weekends and we do not offer Sunday or holiday
delivery.
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When will my order ship?
Usually within two business days of order submission; but what is more important is
when it
will arrive or how to determine the most cost effective expedited delivery.
Note: Shipments do not take place on
weekends, January 1, Memorial Day, Fourth of July,
Labor Day, Thanksgiving Day and the day after,
Christmas or the last week of the year.
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What do I do with items sent in error?
Fill out
the on-line form within 24 hours
after receiving your shipment regarding which product was shipped incorrectly and which product
you need. We wil l send you instructions regarding product replacement.
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What is the Return Policy?
- Fill
out the on-line form within 24 hours after receiving your shipment regarding
which product was shipped incorrectly and which product you need. We will send you instructions
regarding product replacement.
- All returns must include the correct order number or invoice number which will be used as the
Return Merchandise Authorization Number
(RMA#).
- Items must be in original packaging, in as-new condition, i.e.- no price stickers
- Please allow approximately 10 business days for your return to be processed once it has arrived at
the warehouse.
- Items that are broken or damaged in shipment
will be replaced. Please notify us within 24 hours
after receiving broken or damaged items
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When will my credit card be charged?
Your credit card will be charged when the order is shipped.
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What if there is a question about the charges ?
Fill out the on-line form
with your questions and someone will be in contact with you
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Do I have to pay sales tax?
Only if your order is shipped to Georgia
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What are my payment choices?
We accept the following credit cards: American Express, Visa, Master Card. Optionally, you can pay
with your Discover card using the PayPal selection and
PayPal is also a valid form of payment.
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What has to be done to get an invoice ?
You will receive an invoice with your order. If you need an additional copy please, fill out
the on-line form
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What has to be done to gain access to the professional products ?
You will have to agree to buy a treatment or $1000 worth of products for your first order and be a
licensed professional.
If you have not already agreed to the terms and conditions, start the registration process by clicking
here
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Are you aware of any general information about skin care ?
Take a look at Rosacea and
Anti-Aging
Skincare FAQ.
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Is there an on-line discussion about Janssen products and treatments
?
We are just starting one.Join
in !
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What ingredients do you use in your products ?
Look at our
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Is it possible to get posters, brochures, leaflets or samples ?
From the category listing, choose Professional Treatments, then Promotional Items
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Do you have an affiliate program ?
Read our Affiliate Program Frequently Asked Questions
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How do I contact you ?
If your question has not been answered here,
......whatever seems most appropriate to your situation.
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